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  • We Simplify Telco Everyday
  • We Deliver Innovative Solutions
  • We Get The Job Done
  • We Fix Your Telco Challenges

Switch Telecom

To bring integrity, clarity and innovative solutions to businesses in the complex world of telecommunications

Integrity

Looking for honest and straightforward advice? Wish you had all the right information, upfront? We believe ‘our worth is our word’ and our ‘word is our worth’. In every project we strive for a win-win outcome that works for your business, every day.

Clarity

Confused by your phone provider? Frustrated at why your bill is so hard to understand? Tired of not getting a call back? We take a no-nonsense approach to remove the pain and jargon, so you get concise information that makes sense.

Innovative Solutions

Not sure if your business phone and internet plan is the best option? Wondering about the benefits of moving your business to cloud? Don’t know where to start? We will help you ask the right questions to get ‘real solutions' for your business.

Our Core Values!

  • We have a win-win attitude

    Success

  • WE ADD VALUE TO OUR CLIENTS BY IMPLEMENTING SOLUTIONS TO PROBLEMS

    Innovation

  • WE DELIVER ON OUR COMMITMENTS TO EACH OTHER

    Integrity

  • WE LEARN FROM OUR MISTAKES AND DON’T REPEAT THEM

    Improvement (Kaizen)

  • WE WORK HARD FOR A FAIR REWARD

    Diligence

  • WE HAVE FUN

    Balance

  • THE COMPANY EXISTS TO SERVE ITS CLIENTS, EMPLOYEES AND OWNERS

    Collaboration

WHAT SWITCH PROVIDES

DEDICATED SMALL TEAMS, LASER-FOCUSED ON MANAGING ALL YOUR BUSINESS TELCO NEEDS
 - so you don’t have to anymore!

PROBLEM SOLVERS
We love solving problems, especially the complex ones. Whatever your current telco challenge is, send it to Switch and we’ll figure out a way to fix it!
STREAMLINE SERVICES
Combine all your voice, mobile, internet and cloud services on one single bill. That’s one payment per month and one company to deal with. Make it simple.
CROSS FUNCTIONAL TEAMS
Your business will have your own dedicated team of 3. With an Account Manager, a Project Manager and a Technician, nothing will get missed.
MULTI-CARRIER WHOLESALER
Reliable services are crucial in business. We partner with Tier 1 networks (Telstra, Optus, AAPT, and TPG), so you get the service you’re paying for - in more places.
TECHNOLOGY UPGRADES
Is your technology old, slow, inefficient, and costly? Migrate your legacy systems and important numbers to an efficient cloud-based solution.
OFFICE RELOCATIONS
Need to move office? Want to keep your numbers active? Want zero downtime? No problem! Our 6-step project management plan will ensure your relocation is seamless.
START UPS
Starting a new business, another site or a new department? Expect a detailed evaluation, competitive cost options, and a deployment plan.
EXPANSIONS
Need to scale your team and resources? Has your technology reached capacity? Get next-day hardware, instant number activations and 24/7 remote support.

OUR RECENT WORK

CHECK OUT SOME OF OUR RECENTLY COMPLETED PROJECTS

SWITCH BY THE NUMBERS!

84

YEARS EXPERIENCE

23754

PROJECTS COMPLETED

28

AVG. % SAVINGS

781

HAPPY CLIENTS

A FULL SUITE OF CARRIER GRADE SERVICES

COMBINED TOGETHER ON ONE ACCOUNT

  • VOICE

    Need a new phone system, a hardware refresh or a technology change? Get all your voice requirements from Switch Telecom.

    • HOSTED PBX
    • SIP TRUNKS
    • PHONE SYSTEMS
    • ISDN 10/20/30
    • ISDN MULTILINE
  • INTERNET

    Having trouble getting a reliable connection? Is your internet is too slow? Get online with business internet plans to suit your usage needs.

    • TELSTRA FIBRE
    • AAPT FIBRE
    • TPG FIBRE 400 / 1000
    • VOCUS FIBRE
    • WHOLESALE NBN
  • CLOUD

    Tired of running your business over old technology? It’s time to retire your on-prem hardware and move to the cloud.

    • HOSTED PBX
    • HOSTED FAX / SMS
    • HOSTED SERVER & BACKUP
    • CISCO MERAKI CLOUD
    • OFFICE 365
  • INBOUND

    Want to add credibility or ‘size’ to your business? Make it easy for your clients to contact you with an inbound number.

    • 1300 NUMBERS
    • 1800 NUMBERS
    • 13 NUMBERS
    • WORD NUMBERS
    • NEW X PROJECT
  • MOBILE

    Do you have off-site requirements or remote staff in hard-to-reach places? Be mobilised instantly with Switch Telecom.

    • TELSTRA 4G
    • WIRELESS 4G
    • FAILOVER 4G
    • MOBILE PHONE SYSTEM
    • PHONE HANDSETS

YOU'RE GOING TO LOVE SWITCH

HERE'S WHY WE THINK SO

SWITCH IS COLLABORATIVE

Need an outsourced team that can integrate with your staff and not step on their toes? Looking for a telecommunications provider to collaborate with your IT and operations team? Need a no-nonsense approach?

Switch Telecom will liaise with your key people and existing providers to understand your state of play. We’re not here to upset or unseat them (unless you want us to). Instead, we’d like to get to know them. We understand the sum of the whole is greater than the sum of its parts. This is why we believe collaboration is the key.

SWITCH IS AUSTRALIA WIDE

Do you have offices in multiple locations? Looking for regional coverage and 24/7 support? Are you an Australia-wide company in need of a trusted provider?

Through our network of skilled engineers, contractors and technicians, Switch Telecom provides the hands and feet across Australia. Our professionals will support your business, resolve issues quickly, and keep you online more of the time.

THE KAIZEN METHODOLOGY

Looking for a provider that is continuously improving? Would you be more confident with a company that is on the front line, the cutting edge, and moving forward?

Kaizen is the Japanese work for “improvement”. In essence it means “change for better.” At Switch Telecom, every person is empowered to improve a function, process, or system. We continually look for new and better ways of doing things. To develop smarter processes and to remove inefficiencies.

SMALL ENOUGH TO CARE, BIG ENOUGH TO COPE

Tired of feeling like you’re just a number? Sick of waiting in the queue or having your call continually transferred, or disconnected?

Whether you have 1000 employees or you’re a Micro start-up, expect to be treated with care and respect, according to the Switch Core Values. We’re laser-focused on managing all your Telco needs so nothing gets missed by your dedicated team of 3: Account Manager (Sales), Project Manager (Operations) and Technician (Service Delivery). There are no red-tape and bureaucratic processes limiting innovation. Big projects are our jam, and seamless execution is our plan!

THE CORE SWITCH

BEHIND THE SCENES WITH OUR SWITCHED ON TEAM

  • Zoe Walter Portrait
    Connect with ZOE

    ZOE WALTER

    A.K.A. ZOZO

    I'm the Business Logistics Coordinator. My job is to support the client facing teams and to make sure we deliver all projects on time, every time and in full.

  • David Tibben Portrait
    Connect with DAVID

    DAVID TIBBEN

    A.K.A. TIBBS / TIBBENOVSKI

    I'm involved in the delivery of solutions for our clients. From point of sale right through to project implementation. I also like fixing things that no one else can!

  • Louise Hansen Portrait
    Connect with LOUISE

    LOUISE HANSEN

    A.K.A. LOU

    I have the fun job of making Switch the best place to work. I love working with the creative team to implement team initiatives that go above and beyond!

  • RICHARD BOOTHBY Portrait
    Connect with RICHARD

    RICHARD BOOTHBY

    A.K.A. RICH

    I make sure the sales process is continually refined so that Switch is always providing the most relevant and collaborative options for our clients, everyday.

  • CARRIE GOSS Portrait
    Connect with CARRIE

    CARRIE GOSS

    A.K.A. GOSSY

    I'm the Queen of the calculator. I'm the reserved reconciler and double-entry deviant. I work with the CFO and the Directors to wrangle the numbers and payroll.

  • RIKKI MANITTA Portrait
    Connect with RIKKI

    RIKKI MANITTA

    A.K.A. MANEETS

    I love assisting our clients with the best solutions for their business with maximum efficiency, particularly mobile solutions. They call me the "Mobile Guru".

  • FIONA ADAMS Portrait
    Connect with FIONA

    FIONA ADAMS

    A.K.A. FI-OWNAA!!

    I’m involved in client care and after sales support. My role is to make sure client accounts are in good health by making sure their expectations are met.

  • GRAHAM BOOTHBY Portrait
    Connect with GRAHAM

    GRAHAM BOOTHBY

    A.K.A. DR.GB

    I like to have my finger on the pulse and stay across all aspects of the finance, banking and payroll. I also take care of contractor and supplier invoicing.

  • MATHEW DAVIES Portrait
    Connect with MATHEW

    MATHEW DAVIES

    A.K.A. MAT / MATCHEW

    I look after onboarding new customers as well as assisting existing clients with the delivery of additional services. I’m the ‘man on the inside’ for my clients!

  • ARPITA CHRISTIAN Portrait
    Connect with ARPITA

    ARPITA CHRISTIAN

    A.K.A. RUCHI / ARPI

    My role is to communicate with clients, contractors and carriers to ensure all the project technical aspects are carried out with accuracy, speed and precision.

  • SHANNON SQUIRES Portrait
    Connect with SHANNON

    SHANNON SQUIRES

    A.K.A. SHAN / SQUIZ

    I provide IT knowledge, services and support for Switch. I also consult with clients and provide technical advice and solutions to enhance their user experience.

  • STEVEN BOOTHBY Portrait
    Connect with STEVEN

    STEVEN BOOTHBY

    A.K.A. STEVE

    I ensure that every client gets the exact product at the correct price, inside the allocated time frame. I also love to create and implement systems for everything.

Zoe Walter in action

ZOE WALTER

A.K.A. ZOZO

I'm the Business Logistics Coordinator. My job is to support the client facing teams and to make sure we deliver all projects on time, every time and in full.

What's your area of expertise / responsibility at Switch?

Logistics Coordination

How did you end up working at Switch?

The Switch Team! I wanted to work for people who loved what they do and are passionate about delivering best service.

What were your initial observations at Switch?

Fun! They love to celebrate everything! From a sale to making a process better, but most importantly the respect for each other!

What impresses you most about Switch?

The team at Switch genuinely lives up to the values and purpose everyday.

One of your fondest memories whilst working at Switch?

On my first day, I received a cake and flowers! I felt so welcomed as if I was coming home!

One thing you’ve always wanted to do that hasn't been ticked off your bucket list?

Dinner at the top of the Eiffel Tower!

Your favourite movie ever and why?

P.S I Love You - I'm a romantic at heart!

Craziest thing you’ve ever done?

Went skiing with my family, never ski'd before and after having a lesson, I tried to conquer a slope. I hadn't quite worked out how to stop, at the end of the run there was a cafe and I ski'd straight into it and ended up being a starfish on their wall.

Your most treasured possession?

My Grandmas pearls

Your 3 tips for an enjoyable holiday?

Go with your loved ones, look beyond tourist attractions, PLAN!

If you could be a superhero who would it be and why?

Black Widow - Because she is Bad Ass!!

Your favourite quote?

Live Simply, Love Generously, Learn Constantly

David Tibben in action

DAVID TIBBEN

A.K.A. TIBBS / TIBBENOVSKI

I'm involved in the delivery of solutions for our clients. From point of sale right through to project implementation. I also like fixing things that no one else can!

What's your area of expertise / responsibility at Switch?

Service Deliveries

How did you end up working at Switch?

I'd been working for a carrier for the previous few years and became sick of corporate politics and constant merry-go-round of middle management. After interviewing with Switch (at a pub), I could tell straight away they were a vibrant, energetic organisation.

What were your initial observations at Switch?

The resolute work ethic coupled (somehow!) with the need to have fun. A seemingly strange pairing, but makes for an environment where people enjoy what they do, and do it to a high standard.

What impresses you most about Switch?

Integrity and honesty. No BS.

One thing you’d say to the next new hire at Switch?

Buckle up and enjoy!

The most awesome thing you’ve ever done for a Switch client?

We have a client that runs a prominent restaurant in Melbourne. Right before they opened one busy Saturday evening, they had a fault causing their lines to go down. I was able to setup a Hosted PBX, install it onsite, train the staff and enjoy a bite to eat all within 1 hour.

Your favourite thing to do when you’re not working at Switch?

Playing sport and camping.

One thing you’ve always wanted to do that hasn't been ticked off your bucket list?

Spend a few months to caravan around Australia

Your favourite movie ever and why?

Eternal Sunshine of the Spotless Mind - I like this film because it’s highly imaginative, very unique, and weaves a complex story of love and memory.

Craziest thing you’ve ever done?

My wife and I quit our jobs to travel overseas for 6 months.

Your 3 tips for an enjoyable holiday?

1. Don't pack too much. 2. Immerse yourself in the culture (e.g. don't just stay in a resort). 3. Be flexible and don't stress, holidays never go exactly to plan.

If you could be a superhero who would it be and why?

Batman because he's a boss, and he uses technology and gadgets to compete with superheroes with superhuman powers.

Louise Hansen in action

LOUISE HANSEN

A.K.A. LOU

I have the fun job of making Switch the best place to work. I love working with the creative team to implement team initiatives that go above and beyond!

What's your area of expertise / responsibility at Switch?

Human Resources & Public Relations

How did you end up working at Switch?

A friend told me about Switch not long after I moved to Melbourne. She said, "There is a company that I think would suit you". Little did I know I would end up starting two weeks later! Very thankful for people who understand 'fit' above 'task'.

What impresses you most about Switch?

The desire to improve. Not just a process, but improving self in order to affect the people around us.

One thing you’d say to the next new hire at Switch?

Ask questions and speak up! Create opportunities for change, don't wait for them to magically occur.

The most awesome thing you’ve ever done for a Switch client?

Arranged a huge gift hamper and had it couriered the same day.

One of your fondest memories whilst working at Switch?

Surprising team members on their birthdays and making them feel loved! It is a fabulous feeling to look after the team.

Your favourite thing to do when you’re not working at Switch?

Looking after my family. I love organising themed birthday parties, and spend months planning ahead!

One thing you’ve always wanted to do that hasn't been ticked off your bucket list?

I have always wanted to dive in a cage surrounded by sharks.

Your favourite movie ever and why?

The Castle. Returning home after living overseas, I realised how unique Aussies really are! I can watch the movie over and over, and it never fails to make me laugh my head off!

Your most treasured possession?

My family piano! Very old, walnut finish, ivory keys, family name in Gold on the lid.

Your 3 tips for an enjoyable holiday?

1. No defined schedule. 2. If camping, must take coffee machine, and 3. No dehydrated veggies (what were my parents thinking?! it's not like we camped anywhere too far from shops!)

If you could be a superhero who would it be and why?

Wonder Woman. She is tough, smart, and beats male enemies!

RICHARD BOOTHBY in action

RICHARD BOOTHBY

A.K.A. RICH

I make sure the sales process is continually refined so that Switch is always providing the most relevant and collaborative options for our clients, everyday.

What's your area of expertise / responsibility at Switch?

Sales / Marketing

How did you end up working at Switch?

I got tired of feeling like I was just a number so I made the 'switch' to 'switch'... a place where everyone gets to contribute.

One thing you’d say to the next new hire at Switch?

This won't be anything like the last place you've worked.

The most awesome thing you’ve ever done for a Switch client?

Jumped on a plane and hand delivered a special bottle of Red Wine from one happy client to another!

One of your fondest memories whilst working at Switch?

Hot air ballooning over the Yarra Valley with my colleagues on one of our Switch reward days!

Your favourite thing to do when you’re not working at Switch?

Enjoying endless conversation with my wife over a home cooked meal and a glass of Springflat Shiraz by the fire.

One thing you’ve always wanted to do that hasn't been ticked off your bucket list?

To fly to Valdez Alaska (with anyone who wants to join me), then setup base in a remote Alpine cabin for one sole purpose. 7 straight days of backcountry heli-boarding in some of the worlds most amazing mountains!

Your favourite movie ever and why?

The Shawshank Redemption! A brilliant movie of triumph over corruption, with a powerful demonstration of a man's perseverance and strength of character through 20 years for adversity.

Your most treasured possession?

My wife. I love her.

Your 3 tips for an enjoyable holiday?

1. It's who you're with more than where you go.2. Pack as little as possible; travel light and stress no more.3. Take a baby (or be injured) and enjoy the airport express paths.

If you could be a superhero who would it be and why?

Wolverine. He's the real deal and seriously... an indestructible adamantium-plated skeleton, regenerative healing and retractable bone claws... what else does one need?

Your favourite quote?

I can't decide between my 2 favourites, both from Napoleon Hill.
"Every adversity, every failure and every heartache, carries with it the seed of an equivalent or greater Benefit." and/or "Whatever the mind of man can conceive and believe, it can achieve."

CARRIE GOSS in action

CARRIE GOSS

A.K.A. GOSSY

I'm the Queen of the calculator. I'm the reserved reconciler and double-entry deviant. I work with the CFO and the Directors to wrangle the numbers and payroll.

What's your area of expertise / responsibility at Switch?

Finance / Accounting

How did you end up working at Switch?

Headhunted by management. I was attracted to the flexible work environment and working for a company that love what they do.

What were your initial observations at Switch?

It's a fun team environment, lean and fast paced.

What impresses you most about Switch?

The tenacity to find the right solution.

One thing you’d say to the next new hire at Switch?

Work hard and have fun

One of your fondest memories whilst working at Switch?

Friendly enthusiastic greetings when walking into the office and the team incentive days.

Your favourite movie ever and why?

The Princess Bride - cult 80's classic. We borrowed the VHS every school holiday growing up and I watch it yearly with my kids. It has a bit of everything.

Craziest thing you’ve ever done?

An impromptu trip with a friend on Valentines day. We jumped on a plane - and then out of one at 14,000ft

Your most treasured possession?

Wedding rings

Your 3 tips for an enjoyable holiday?

Take a book you've always wanted to read, put down your phone and be in the moment, plan before you leave

If you could be a superhero who would it be and why?

Wonder woman, because she is awesome

Your favourite quote?

Never put off until tomorrow what you can do today

RIKKI MANITTA in action

RIKKI MANITTA

A.K.A. MANEETS

I love assisting our clients with the best solutions for their business with maximum efficiency, particularly mobile solutions. They call me the "Mobile Guru".

What's your area of expertise / responsibility at Switch?

Project Management

How did you end up working at Switch?

I was introduced to Switch Telecom from a mutual business associate. Once meeting the team and learning the company values, I knew that Switch Telecom was the workplace for me.

What were your initial observations at Switch?

From my initial interview at Switch Telecom, I could already sense the great camaraderie and culture. This was one of the key factors of making the decision to join Team Switch.

What impresses you most about Switch?

Every staff member is positive with a win-win attitude and makes the most out of any situation. Switch Telecom have always made me feel valued and appreciated for the work I do.

One thing you’d say to the next new hire at Switch?

This is an awesome and crazy place to work, enjoy the ride.

The most awesome thing you’ve ever done for a Switch client?

During the on-boarding process, I helped a client get a credit for $15,000 after I found an anomaly on their previous providers account. Needless to say they were extremely grateful!

One thing you’ve always wanted to do that hasn't been ticked off your bucket list?

See Manchester City play in a Champions League final.

Your favourite movie ever and why?

Forrest Gump - It brings out every emotion and is a movie you can watch over and over and still enjoy it.

Craziest thing you’ve ever done?

Quit my job, moved to the UK for 6 months to travel Europe.

Your 3 tips for an enjoyable holiday?

Embrace the local culture, Have a good balance of activities / relaxing & Don't come home with any regrets, if you want to do something on holiday but are unsure, just do it.

If you could be a superhero who would it be and why?

Michelangelo from the Ninja Turtles - lives a fun, carefree lifestyle and gets to hang out with his brothers all day everyday whilst saving the world.

Your favourite quote?

Life is like a box of chocolates, you never know what your going to get.

FIONA ADAMS in action

FIONA ADAMS

A.K.A. FI-OWNAA!!

I’m involved in client care and after sales support. My role is to make sure client accounts are in good health by making sure their expectations are met.

What's your area of expertise / responsibility at Switch?

Customer Care

How did you end up working at Switch?

I was attracted by the variety of my job description

What were your initial observations at Switch?

I could see that the team was really committed to always finding the right solution.

What impresses you most about Switch?

The ability to all seek continuous improvement

One thing you’d say to the next new hire at Switch?

Hang on...

Your favourite thing to do when you’re not working at Switch?

Eat, drink, sleep repeat :)

One thing you’ve always wanted to do that hasn't been ticked off your bucket list?

A world cruise.

Your favourite movie ever and why?

Cool Runnings, resilience in the face of adversity!

Craziest thing you’ve ever done?

Joining Switch Telecom... The crazy reward adventures!!!

Your 3 tips for an enjoyable holiday?

Double check booking before booking! Book! Then prepared to be flexible!

If you could be a superhero who would it be and why?

WonderWoman - Mixing compassion with strength and incredible self-belief, a peaceful warrior.

Your favourite quote?

Keep It Simple, Stu :) (KISS principle)

GRAHAM BOOTHBY in action

GRAHAM BOOTHBY

A.K.A. DR.GB

I like to have my finger on the pulse and stay across all aspects of the finance, banking and payroll. I also take care of contractor and supplier invoicing.

What's your area of expertise / responsibility at Switch?

Finance / Banking

How did you end up working at Switch?

Loved the idea of working with great people in a positive continually improving environment.

What were your initial observations at Switch?

The Switch team is serious about customers and providing a high value experience

One thing you’d say to the next new hire at Switch?

There will be new things to learn every day

The most awesome thing you’ve ever done for a Switch client?

I immediately processed a refund from a client that double paid, then contacted them to let them know.

One of your fondest memories whilst working at Switch?

The Hot Air Balloon experience over the Yarra Valley.

Your favourite movie ever and why?

All the Bond Movies - Pure fun and fantasy!

Craziest thing you’ve ever done?

I've been supersonic in an Air Force jet.

Your most treasured possession?

My Dad's Hat

Your 3 tips for an enjoyable holiday?

Relax, Expect the Unexpected, Be pleasant to those people at work making your holiday great.

If you could be a superhero who would it be and why?

Dr Strange - I am a trained physician and sometimes would like his magical powers and super intellect to meet peoples expectations...

Your favourite quote?

Have the serenity to accept the things I cannot change, the courage to change the things I can and the wisdom to know the difference.

MATHEW DAVIES in action

MATHEW DAVIES

A.K.A. MAT / MATCHEW

I look after onboarding new customers as well as assisting existing clients with the delivery of additional services. I’m the ‘man on the inside’ for my clients!

What's your area of expertise / responsibility at Switch?

Project Management

How did you end up working at Switch?

I’ve known a number of Switch Telecom Employees in both a personal and professional sense for many years, and have discussed joining the team at some point in time. In 2017 the stars aligned and the time was right to change from a someday discussion to lets make it happen

What were your initial observations at Switch?

Not your normal work place. Everyone enjoys what they do and we all have a lot of fun doing it. Customers are surprised when they call and we know who they are, where they are and what we do for them

What impresses you most about Switch?

I've worked in Telco for 12 years with companies that push corporate "Core Values" and "Behaviours"only for them to be pushed aside when they get in the way. At Switch the Values come first.

The most awesome thing you’ve ever done for a Switch client?

Designed provisioned and installed a new phone system in a different state in less that 3 days. This was after the existing provider was unable to deliver a solution for over 3 months.

One of your fondest memories whilst working at Switch?

After 3 months working for Switch i arrived to work on my birthday to find everything i use individually wrapped like a gift, my seat included.

One thing you’ve always wanted to do that hasn't been ticked off your bucket list?

Visit the inca city of Machu Picchu

Your favourite movie ever and why?

Hello, is there anybody home McFly, it's got to be the Back to the future series. It's a sci-fi, it's a western, it's the same move three times in a row and it stands the test of time.

Craziest thing you’ve ever done?

White water rafting in a leopard print rash vest.

Your most treasured possession?

My Uncle's Billiards Cue

If you could be a superhero who would it be and why?

The Hulk, the brains of bruce banner and the power of the hulk... nuff said

Your favourite quote?

Whether you think you can or think you can't, you're absolutely right.

ARPITA CHRISTIAN in action

ARPITA CHRISTIAN

A.K.A. RUCHI / ARPI

My role is to communicate with clients, contractors and carriers to ensure all the project technical aspects are carried out with accuracy, speed and precision.

What's your area of expertise / responsibility at Switch?

Technical Engineering

How did you end up working at Switch?

I heard a lot of great things about Switch through some common friends. I was looking for a place where people can be open to teach, learn and to improve and where I can expand my knowledge and experience and skills.

What impresses you most about Switch?

The core values of the company and the fact that Switch believes that it is more crucial to have the right attitude to be open and humble to learn and to grow both personally and professionally.

One thing you’d say to the next new hire at Switch?

First, well done ! Think of what attributes YOU can bring in to your team. Be open to learn and explore the opportunities you will have at SWITCH. Be ready to laugh your lungs out !!

The most awesome thing you’ve ever done for a Switch client?

Serving our valued customers with attention and assisting them patiently when they have any queries is something I feel I am gifted at. I think it is pretty awesome that I get to do that at SWITCH everyday and get paid for that :D

One of your fondest memories whilst working at Switch?

Every time there is an Indian cuisine day for the office lunch!

Your favourite thing to do when you’re not working at Switch?

Reading and cooking, driving to places where I can gaze over the ocean or the sky.

One thing you’ve always wanted to do that hasn't been ticked off your bucket list?

Exploring Venice, Italy

Craziest thing you’ve ever done?

Eating chilly by itself (Yes !! and then gulping on ice creams and frozen yogurt :D)

Your 3 tips for an enjoyable holiday?

Pack less. Collect more moments/memories. Be safe.

If you could be a superhero who would it be and why?

I like Spiderman because he is kind and gentle and he helps people with courage and boldness.

Your favourite quote?

Integrity is doing the right thing even when no one is watching - C.S Lewis

SHANNON SQUIRES in action

SHANNON SQUIRES

A.K.A. SHAN / SQUIZ

I provide IT knowledge, services and support for Switch. I also consult with clients and provide technical advice and solutions to enhance their user experience.

What's your area of expertise / responsibility at Switch?

Technical Projects

How did you end up working at Switch?

I'd been working in corporate IT for many years and got tired of the politics with those environments. When I met the team at Switch I realised they were a fantastic group people with the same ideals as myself with a geniune love for real customer service. From here it was a short jump to come on board.

What were your initial observations at Switch?

High energy people and a culture that encourages everyone to work hard for our customers and still has fun with a positive attitude at the same time.

What impresses you most about Switch?

The culture that seems to have effortless grown here that encourages everyone to have fun, care for our customers and have a proper sense of ownership about the role they have here.

One thing you’d say to the next new hire at Switch?

No one should be afraid to be themselves here and get ready for some loud music!

The most awesome thing you’ve ever done for a Switch client?

3 days in to my role I helped a client restore the network to their site. It was a difficult and complex issue that had stumped technicians, providers and device manufacturers. We managed to isolate the problem and have it rectified the same day.

Your favourite movie ever and why?

The Patriot. Because I burnt out on Braveheart and its Mel Gibson in his prime before he went crazy. Also it stars Heath Ledger.

Craziest thing you’ve ever done?

Travelled to Montreal alone & stayed with strangers. Skydiving & bungee jumping in Bali while strapped to a bike.

Your most treasured possession?

Nothing material. My family is what I treasure most.

Your 3 tips for an enjoyable holiday?

1. Travel with someone who's of the same mind as what you'd like to do on that holiday (rest or party?) 2. Don't spend much time sleeping in. 3. Indulge in the culture, ask some locals what the best activities are instead of following the brochures.

If you could be a superhero who would it be and why?

Goku from Dragonball. Because he can do anything and is stronger than Superman. He can also instantly teleport anywhere in the universe so that's handy to beat traffic.

Your favourite quote?

"Nothing that's worth having in this life comes easy" - Dr Kelso from Scrubs

STEVEN BOOTHBY in action

STEVEN BOOTHBY

A.K.A. STEVE

I ensure that every client gets the exact product at the correct price, inside the allocated time frame. I also love to create and implement systems for everything.

What's your area of expertise / responsibility at Switch?

Operations / Systems

How did you end up working at Switch?

I worked in various retail and wholesale sales organisations and I was looking for a change of pace, industry and environment.

What impresses you most about Switch?

The answers to the difficult questions are guided by the Core Values.

The most awesome thing you’ve ever done for a Switch client?

Personally delivering a packet of Tim Tams to a new client. (It was a part of the contract that helped get the deal across the line.)

One of your fondest memories whilst working at Switch?

Arriving to work on my 33rd birthday... and the hilarity that ensued.

One thing you’ve always wanted to do that hasn't been ticked off your bucket list?

Sail out into the ocean on a sail boat, far enough from land that I can't see it. Stay out in the ocean for at least 24 hours. See the moon and the stars reflecting on the water over night. Catch a fish, prepare, cook and eat it. Then, make it back to land...

Your favourite movie ever and why?

Braveheart. William Wallace... what a boss.

Craziest thing you’ve ever done?

1. Working at SWITCH Telecom makes every day a crazy one!!!
2. Worked as a photographer at a F1 Grand Prix in Spa, Belgium.

Your most treasured possession?

My family. Not that I 'possess' them, but I wouldn't give them up for anything...

Your 3 tips for an enjoyable holiday?

1. Disconnect from Technology. 2. Try the local beer and steak. 3. Make sure the kids are having fun.

If you could be a superhero who would it be and why?

What does this 'could be' mean? I am actually Iron Man...

Your favourite quote?

The way you think controls the way you act

WE ARE INCREDIBLE

WE'RE ALWAYS DOING SOMETHING COOL

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  • They have always helped out with problems along the way and been able to offer solutions that work.

    Capture Recruitment, Tony Ebejer – Managing Director

  • Switch was able to combine all of our services onto one account. Not only did it make sense, but it cost less.

    The Espress Group, Mark Paradiso, General Manager

  • I now get great customer service and can talk to someone in Australia if I have any problems at all.

    General Laser, Andrew Miles, Managing Director

  • There is no-way we could have anticipated the difficulties associated with the relocation, but Switch took everything in their stride. Couldn’t praise this team more!

    Australia Factoring Company, Robert Campbell, Head of Operations

  • It was a massive time, energy and money saver for our business. Switch Telecom were extremely attentive to our needs and a pleasure to deal with.

    Lawson Hughes Peter Walsh Lawyers, Lachlan Hughes (Partner)

  • There is no way the move would have been as successful as it was. They thought of everything, explained it to us clearly and made sure we were on the ball regarding the details.

    Form 700, Graham Connolly, Lead Design & Document Control

  • As an accountancy firm the internet is paramount to our business and Switch Telecom recognise this and act appropriately.

    Negotiis, Ron Holman, Director

  • Switch Telecom have streamlined our operation in a way that has allowed us to expand and move forward as a business.

    Hurdle Enterprises, Colin Hurdle, Director

  • Moving to one monthly account for my phones, internet and mobiles made my life a lot simpler and got rid of paperwork my business didn’t need.

    SNAP, James McGill, Franchise Owner

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